Understand the business and objectives
Define strategy, targets and timeline
Approach the market or consult suppliers
Negotiate, close and contract
Assess KPIs and improve in cycles
Follow-up rhythm
Salaries · Charges · Recruitment · Training · Supervision — rigid fixed-cost structure, hard to adjust.
Service fee — variable cost, adjustable to scope and activity volume. Flexible and scalable.
Contracts with defined term and clear clauses.
Scale up in peak periods, scale down when activity slows.
Documentation and supplier base belong to the client.